Why this Workshop?
Conflicts are a way of life-in every situation and relationship in every aspect of one’s life brings situations that can result in conflicts. How does we deal these conflicts is the key to our success in personal, professionals and social lives. This workshop will help the participants an insight into conflict as a whole and how to manage conflicts which are essential for success both in personal and professional lives
Objectives of the Workshop
To introduce, review and discuss the following aspects:
- What is conflict and conflict resolution
- The six phases of the conflict resolution process
- The Thomas Kilmann Model of conflict resolution
- The process of setting ground rules for conflict resolution
- The Agreement frame and open questions techniques to resolve conflict
- Certain anger and stress management techniques
Benefits of attending the Workshop
By the end of the workshop, the participants will be able to:
- Identify what conflict and conflict resolution mean
- Describe all six phases of the conflict resolution process
- Interpret the five main styles of conflict resolution
- Apply the process of setting ground rules for all types of conflicts
- Analyze the parts of the process effectively and use the tools to prevent conflict
- Utilize basic communication tools, such as the agreement frame and open questions
- Apply basic anger and stress management techniques effectively